Refunds &order changes.

Most CS Studio products are personalised and made to order (frames, printed mugs, photo prints, granite or tile prints, and similar items). Once you approve the design preview and production has started, we generally cannot accept returns or refunds for change of mind, wrong size chosen by you, or photo quality issues that were clear in the approved preview.

If you cancel before we begin production (and before materials are cut or printed for your order), we will refund any amount already paid to us, minus any non-recoverable payment gateway or bank fees where those fees cannot be reversed.

Tell us as soon as possible on WhatsApp, phone or email so we can stop the order in time.

Contact us promptly with clear photos if:

• The item arrives damaged or with a manufacturing defect
• We sent the wrong product, size or design compared with what you approved
• Print or finishing quality is clearly below what we agreed

Depending on the issue, we may offer a remake, repair, store credit or refund of the amount paid to CS Studio for the affected item. We will confirm the solution with you before proceeding.

If the fault was caused in transit, we may need courier documentation or photos of the packaging to process the claim.

Refunds for payments made through Stripe, OnePay, Payzy or similar card/online gateways are returned through the same payment channel where possible. The time for funds to appear in your account depends on the gateway and your bank (often several business days).

CS Studio initiates the refund with the provider after we approve your claim; we do not control the bank’s processing time.

If you paid with a buy-now-pay-later or instalment provider (such as Koko or Mintpay), an approved CS Studio refund or cancellation will be processed according to that provider’s rules. This may mean reversing the transaction, adjusting your instalment plan, or refunding amounts already collected as determined by the provider.

Any interest, late fees or service charges charged by the instalment provider are governed by your agreement with them, not by CS Studio.

For cash-on-delivery orders, there is usually nothing to refund if you refuse a defective delivery after agreeing a remake or return with us we will arrange replacement instead.

For bank deposits or transfers, refunds are returned to the same account used for payment where possible, after we verify the transaction.

Unless required by law, we do not refund or remake for:

• Change of mind after design approval or after production has started
• Customer-supplied photos that are blurry, cropped poorly or low resolution after you approved the preview
• Slight colour differences between screen display and printed output
• Delays caused by late approvals, incomplete details or courier events outside our control
• Orders held because payment was incomplete or declined

Message us within a reasonable time of delivery (ideally within 7 days) at info@csstudio.lk, WhatsApp 077 451 5055, or call 077 451 5055 / 076 245 8071. Include your order name or reference, what went wrong, and clear photos of the product and packaging.

We will review the claim and reply with the next steps.

We may update this Refund Policy from time to time. The “Last updated” date on this page will change when we do. The policy in effect when you place an order applies to that order.